ORIN holds payment securely until the job is done. Here's exactly how the escrow process works for customers and service providers.
Paying a tradesperson upfront gives them little incentive to complete the work to a high standard. Paying after the job risks the contractor disappearing without payment. Escrow solves both problems.
When you confirm a booking on ORIN, your payment is taken by Stripe and held in a secure escrow account. The provider cannot access these funds yet.
The service provider must upload a "Before Work" photo as proof of arrival, and a completion confirmation. ORIN logs the full timeline.
Once you are satisfied with the work, you confirm completion in the app. Funds are then released to the provider within 2–5 business days.
If there is a disagreement, ORIN's admin team reviews the job timeline, photos and messages. The platform charges a 10% service fee only on successfully completed jobs.
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